Community Director-Woodland Cottages
COMMUNITY DIRECTOR – WOODLAND COTTAGES
POSITION: Community Director
REPORTS TO: Regional Director
The purpose of this job description is to communicate the responsibilities and duties associated with the position of Community Director. The following information is considered general and it should be noted that responsibilities and duties may not be specifically addressed.
Our company emphasizes a collaborative approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives. It is important that you review these duties, skills, and requirements closely and that you acknowledge that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.
JOB BRIEF
Woodland Cottages is a senior (independent) living community. The average age of the resident is 80 and the Community Director much possess the maturity and compassion to manage this specific resident population. The Community Director is fully accountable for all property operations. The purpose of the Community Director is to effectively manage and coordinate people, activities, and resources to accomplish the community objectives as set forth by the Regional Director and property ownership. These objectives will include maximizing occupancy levels and property values.
DUTIES AND RESPONSIBILITIES
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to residential rental communities.
FINANCIAL
• The manager is responsible for operating within the established budget throughout the year.
• Submit expense reports and receipts for all purchases made on the corporate credit card.
• Ensures that all rents are collected when due, and posted in a timely manner. It is mandatory that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis.
• Constant vendor/contractor communications concerning work scheduling, billings, vendor relations, and certificates of insurance. The Manager is responsible for approving and submitting all invoices to the corporate office for payment.
PERSONNEL
• Hires, terminates, trains, motivates, and supervises all on-site staff in order to achieve operational goals. This includes new employee indoctrination, annual performance reviews, review and approval of timesheets and reimbursements, instructing and advising on-site staff of employee procedures and guidelines.
• Conducts ongoing training with staff e.g., leasing paperwork, workplace safety, and any other type of education that may be needed on a daily basis.
ADMINISTRATIVE/OFFICE
• Responsible for knowing the application, lease, and all applicable community requirements.
• Ensures that lease files are complete and that completion of leases is being executed properly.
• Responsible for office opening on schedule, condition of office, and model cottages.
• Attends scheduled corporate meetings.
• Maintains records on all aspects of management activity on a daily, weekly and/or monthly basis. Submits required reports to the corporate office on a weekly and monthly basis.
• Communicates all challenges affecting the operation of the property to the Regional Director in a timely manner.
• Ensures all calendar activities are conducted in a timely manner to meet required deadlines.
• Ensures all required permits by city, county, and state are current at all times, e.g. fire inspections, backflow inspections, pool/spa, boiler, etc.
CUSTOMER RELATIONS
• Maintain a positive customer service attitude.
• Delegates inspection or inspects with residents all move-in/move-outs.
• Review all notices to vacate to determine the cause of the move-out.
• Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
COMMUNITY MAINTENANCE
• Physically walk and inspect the property on a daily basis; vacant apartments must be walked a minimum of once per week to ensure appropriate temperature settings and security of the units.
• Updates Make Ready Board daily. Coordinates with maintenance and make-ready staff to ensure timely recondition of apartments after move-out.
• Monitors and schedules all maintenance activities.
• Identifies and coordinates licensed professional resources for repairs beyond on-site maintenance capability.
MARKETING/LEASING
• Delegate or conduct market surveys monthly. Delegate or shop competition and be aware of neighborhood market conditions.
• Maintain awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Conduct weekly outreach marketing.
• Welcome and show the property to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
• Approve all rental applications.
• Manage all prospect information in company CRM
• Approve and sign off on all commission forms.
SAFETY
• Report all liability and property incidents to the Corporate Office immediately.
GENERAL
• Perform any additional duties or tasks and meet required deadlines as assigned by the Regional Director.
QUALIFICATIONS
The position requires appropriate experience in RealPage/OneSite multifamily property management. Must have a background in supervision and a successful track record of accomplishments. Computer Skills: Microsoft Office, RealPage/OneSite Rental System
WORK HOURS:
40 hours per week or applicable to requirements of the property. Must be available on weekends for staffing needs and emergencies.
WORKING ENVIRONMENT
• Indoors and outdoors - all conditions.
INTELLECTUAL CAPACITY
• HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate an appropriate course of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.
TO APPLY: